Policies

Privacy Policy

Josef Zetocha Fine Art respects your privacy. This policy explains how information may be collected, used, and protected when you visit this website, submit a contact form, subscribe to updates, or place an order through the shop.

Information We May Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, shipping address, billing details, order information, inquiry type, and any message you submit through the website.

How We Use Your Information

Your information may be used to respond to inquiries, process orders, provide customer support, send requested updates, manage newsletter subscriptions, improve the website, and maintain basic business records.

Newsletter & Email Updates

If you subscribe to email updates, we may send occasional messages about new artwork, available prints, exhibitions, studio news, or collection updates. You may unsubscribe at any time using the unsubscribe link included in the email.

Order Processing

If you purchase prints or products through the shop, order information may be shared with trusted service providers such as payment processors, shipping carriers, e-commerce tools, and print-on-demand fulfillment partners as needed to complete your order.

Security

Reasonable steps are taken to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website or online transmission can be guaranteed to be completely secure.

Your Rights

You may contact Josef Zetocha Fine Art to request access to, correction of, or deletion of personal information where legally applicable.

Terms & Conditions

By using this website, you agree to the terms outlined on this page. If you do not agree with these terms, please do not use the website.

Website Use

This website is intended to showcase Josef Zetocha’s artwork, provide information about exhibitions and events, allow visitors to submit inquiries, and offer selected fine art prints or related products for purchase.

Product Information

Product descriptions, images, sizes, pricing, and availability are provided as accurately as possible. Slight variations in colour, brightness, texture, or appearance may occur due to screen settings, photography, print materials, or production processes.

Original Artwork Inquiries

Original artwork availability, pricing, viewing options, and purchase details may vary. Submitting an inquiry does not reserve or guarantee availability of any original artwork unless confirmed directly in writing.

Payments

Payments for shop orders are processed through secure third-party payment providers. Josef Zetocha Fine Art does not directly store full payment card information.

Limitation of Liability

Josef Zetocha Fine Art is not responsible for indirect, incidental, or consequential damages related to website use, delays, technical issues, third-party services, shipping carrier issues, or misuse of website content.

Shipping Policy

Fine art prints and selected products may be made to order. This means items are produced after an order is placed rather than held as ready-made inventory.

Processing Times

Processing and production times may vary depending on the product, order volume, supplier availability, and destination. Estimated delivery dates are not guaranteed.

Shipping Times

Shipping times depend on the shipping carrier, destination, customs processing where applicable, and external delays. Tracking information may be provided when available.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order is returned, delayed, or lost due to an incorrect or incomplete address, additional shipping fees may apply.

Customs, Duties & Taxes

International customers may be responsible for customs fees, duties, taxes, import charges, or brokerage fees charged by their country or carrier.

Lost Packages

If your package appears to be lost, please contact us as soon as possible with your order details so the issue can be reviewed with the fulfillment or shipping provider.

Refund & Return Policy

Because many prints and products are made to order, returns are generally not accepted for buyer’s remorse, incorrect size selection, change of mind, or accidental orders.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving the order. Include your order number, a description of the issue, and clear photos of the item and packaging.

Replacement or Refund Review

Eligible claims may be reviewed for a replacement, reprint, or refund depending on the situation and fulfillment provider requirements. Approval is not automatic and may require photo evidence.

Made-to-Order Products

Since made-to-order prints are produced specifically for each order, they cannot usually be returned or exchanged unless there is a verified production or fulfillment issue.

Original Artwork

Policies for original artwork purchases may be handled separately and confirmed directly in writing before purchase.

Artwork & Copyright Policy

All artwork, images, written content, designs, and visual materials on this website are owned by Josef Zetocha Fine Art or used with permission unless otherwise stated.

No Unauthorized Use

Visitors may not copy, download, screenshot for reuse, reproduce, sell, print, distribute, edit, publish, or use any artwork or website content without written permission.

Artwork Images

Artwork images displayed on this website are for viewing, portfolio, gallery, and shop presentation purposes only. Watermarks or protective presentation methods may be used to help prevent unauthorized use.

Purchasing a Print

Purchasing a print or product does not transfer copyright, reproduction rights, licensing rights, or ownership of the original artwork image. The artwork remains protected.

Media, Galleries & Exhibitions

Galleries, curators, event organizers, media contacts, or partners who wish to use artwork images for promotional purposes should contact Josef Zetocha Fine Art for written permission.

Cookies & Analytics

This website may use cookies or similar technologies to support basic website functionality, improve user experience, analyze website traffic, remember preferences, support e-commerce features, or measure performance.

Analytics

Analytics tools may collect non-personal or aggregated information such as pages visited, device type, browser type, traffic source, and general usage patterns.

Third-Party Tools

The website may include third-party services such as payment processors, WooCommerce tools, newsletter services, analytics providers, embedded social media links, or fulfillment services. These third parties may have their own privacy and cookie practices.

Managing Cookies

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Contact

If you have questions about these policies, your personal information, an order, artwork usage, or an inquiry, please contact Josef Zetocha Fine Art directly.